Product: service manager Version:
DocType: Known problems OS: All SubscriptionID: S000164091
ID:QCCR1E138188 was updated
Title: The screen reader outputs all menu items in the System Navigator as a tab, which causes confusion
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Mon Dec 26 2016 00:00:00 GMT
Last Updated: Wed Apr 25 2018 08:00:23 GMT
ID:QCCR1E138317 Status was updated to: Action
Title: The option menu items are not implemented as a list
Products: service manager > 9.30, service manager > 9.60
OS: Unspecified
Created: Mon Jan 09 2017 00:00:00 GMT
Last Updated: Tue Apr 24 2018 10:01:07 GMT
ID:QCCR1E143011 Status was updated to: Action
Title: SRC UI screen size is too small in IE when using a high screen resolution
Products: service manager > 9.30, service manager > 9.50, service manager > 9.60
OS: Unspecified
Created: Tue Sep 05 2017 00:00:00 GMT
Last Updated: Tue Apr 24 2018 10:00:59 GMT
ID:QCCR1E144941 Status was updated to: Action
Title: The message view does not show the messages as a list
Products: service manager > 9.40, service manager > 9.60
OS: Unspecified
Created: Tue Nov 14 2017 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:49 GMT
ID:QCCR1E145017 Status was updated to: Action
Title: The shortcut list is not implemented properly for screen reader users to easily perceive the contents
Products: service manager > 9.40, service manager > 9.60
OS: Unspecified
Created: Thu Nov 16 2017 00:00:00 GMT
Last Updated: Thu Apr 26 2018 02:00:10 GMT
ID:QCCR1E145044 Status was updated to: Completed
Title: After starting the applying custom update wizard, the upgrade process failed with a signal 11 error.
Products: service manager > 9.50, service manager > 9.60
OS: Linux
Created: Fri Nov 17 2017 00:00:00 GMT
Last Updated: Fri Apr 27 2018 08:00:09 GMT
ID:QCCR1E145306 was updated
Title: In a Request, the Tasks Plan displays the incorrect task.
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Tue Dec 05 2017 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:00:12 GMT
ID:QCCR1E145586 Status was updated to: Action
Title: SRC does not support sort incidents by open time
Products: service manager > 9.40, service manager > 9.60
OS: Unspecified
Created: Fri Dec 15 2017 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:00:52 GMT
ID:QCCR1E146143 Status was updated to: Action
Title: Smart Search and Hot Topic Analytics are missing disaster recovery/backup solutions
Products: service manager > 9.50, service manager > 9.60
OS: Linux
Created: Sat Jan 13 2018 00:00:00 GMT
Last Updated: Thu Apr 26 2018 04:00:05 GMT
ID:QCCR1E146177 was updated
Title: Mobile App does not support attachment with chinese filename
Products: service manager > 9.50, service manager > 9.60
OS: Unspecified
Created: Tue Jan 16 2018 00:00:00 GMT
Last Updated: Thu Apr 26 2018 10:00:04 GMT
ID:QCCR1E146572 was updated
Title: Change task status not support full localization
Products: service manager > 9.50, service manager > 9.60
OS: Unspecified
Created: Thu Feb 01 2018 00:00:00 GMT
Last Updated: Wed Apr 25 2018 09:00:59 GMT
ID:QCCR1E146827 was updated
Title: Web Client no longer prompts to clean Word formatting when you paste MS Word documents
Products: service manager > 9.50, service manager > 9.60
OS: AIX
Created: Thu Feb 15 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 12:00:10 GMT
ID:QCCR1E146779 A Workaround description is available
Title: signal 11 in function stcopyEx()
Products: service manager > 9.30, service manager > 9.50, service manager > 9.60
OS: Windows
Created: Sun Feb 11 2018 00:00:00 GMT
Last Updated: Wed Apr 25 2018 17:00:09 GMT
ID:QCCR1E146840 Status was updated to: Action
Title: Failure to display HTML Viewer content if contains links which contains dollar signs (‘$’) in the URL
Products: service manager > 9.50, service manager > 9.60
OS: Windows
Created: Mon Feb 19 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:05:22 GMT
ID:QCCR1E147030 was updated
Title: SM, cannot download attachment when file name has specific Japanese character(売上計上)
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Wed Mar 07 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:21 GMT
ID:QCCR1E147111 Status was updated to: Action
Title: Some shortcuts related to the record list are listed wrongly in the Navigation Menu section
Products: service manager > 9.40, service manager > 9.60
OS: Unspecified
Created: Mon Mar 12 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:24 GMT
ID:QCCR1E147186 was updated
Title: After adding columns in Interaction Queue, the columns are not persisted if using Vertical Layout mode
Products: service manager > 9.50, service manager > 9.60
OS: Windows
Created: Thu Mar 15 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:40 GMT
ID:QCCR1E147176 Status was updated to: Action
Title: Sort on array function causes HPSM port to crash
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Thu Mar 15 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:12 GMT
ID:QCCR1E147221 was updated
Title: Child Incidents pagination not working as expected with large number of children
Products: service manager > 9.50, service manager > 9.60
OS: Linux
Created: Sat Mar 17 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 11:00:20 GMT
ID:QCCR1E147376 Status was updated to: Action
Title: IE11 hangs and has JavaScript error in the browser console afteryou close a tab and reactivate the QBE view
Products: service manager > 9.50, service manager > 9.60
OS: Linux
Created: Mon Mar 26 2018 00:00:00 GMT
Last Updated: Tue Apr 24 2018 10:01:02 GMT
ID:QCCR1E147347 Status was updated to: Action
Title: Issues when a kmgroup record has more than 130.000 members
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Fri Mar 23 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:05:35 GMT
ID:QCCR1E147438 was updated
Title: The Planned Tasks on the change record task tabs is not displayed well in firefox and chrome
Products: service manager > 9.40, service manager > 9.60
OS: Unspecified
Created: Fri Mar 30 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:07 GMT
ID:QCCR1E147449 A Workaround description is available
Title: Signal 11 in the function CThreadIO::freeRowOnRefresh()
Products: service manager > 9.50, service manager > 9.60
OS: AIX
Created: Fri Mar 30 2018 00:00:00 GMT
Last Updated: Wed Apr 25 2018 17:00:19 GMT
ID:QCCR1E147463 A Workaround description is available
Title: Signal 11 in the function ddqualifyXML()
Products: service manager > 9.50, service manager > 9.60
OS: Unspecified
Created: Mon Apr 02 2018 00:00:00 GMT
Last Updated: Wed Apr 25 2018 17:00:30 GMT
ID:QCCR1E147458 A Workaround description is available
Title: Signal 11 in getLastSortValue() and adhocsqlPagingCondition() functions
Products: service manager > 9.50, service manager > 9.60
OS: AIX
Created: Mon Apr 02 2018 00:00:00 GMT
Last Updated: Wed Apr 25 2018 17:00:25 GMT
ID:QCCR1E147454 was updated
Title: Advanced Filter functionality for Known Error Search is not working as expected
Products: service manager > 9.50, service manager > 9.60
OS: AIX
Created: Mon Apr 02 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:52 GMT
ID:QCCR1E147573 Status was updated to: Action
Title: Search functionality on user options in SRC is inconsistent.
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Tue Apr 10 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:45 GMT
ID:QCCR1E147610 Status was updated to: Action
Title: SM-OO Integration: Empty Adtitional Properties as Inputs are not working
Products: service manager > 9.50, service manager > 9.60
OS: Windows
Created: Wed Apr 11 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:32 GMT
ID:QCCR1E147687 Status was updated to: Action
Title: SM Enhance Adapter: a single Delete Relation Request took 30 ~ 50 seconds
Products: service manager > 9.40, service manager > 9.60
OS: Windows
Created: Mon Apr 16 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:37 GMT
ID:QCCR1E147780 was updated
Title: Issue with the view in Change Management Module
Products: service manager > 9.40
OS: Windows
Created: Wed Apr 18 2018 00:00:00 GMT
Last Updated: Wed Apr 18 2018 12:00:20 GMT
ID:QCCR1E147869 A Workaround description is available
Title: Special characters (&) not encoded properly in the embedded viewer of SM Web
Products: service manager > 9.40
OS: Linux
Created: Thu Apr 19 2018 00:00:00 GMT
Last Updated: Thu Apr 19 2018 23:00:29 GMT
ID:QCCR1E147601 Status was updated to: Investigation
Title: Service Catalog – Duplicate Journal Entries when Resubmitting Cart
Products: service manager > 9.50
OS: Windows
Created: Wed Apr 11 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:03:09 GMT
ID:QCCR1E147642 Status was updated to: Investigation
Title: Use Solution in context search cannot handle fields of datatype number
Products: service manager > 9.50
OS: Windows
Created: Thu Apr 12 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:03:14 GMT
ID:QCCR1E147643 Status was updated to: Investigation
Title: Current line always returns to top in context search result list
Products: service manager > 9.50
OS: Windows
Created: Thu Apr 12 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:03:22 GMT
ID:QCCR1E147706 Status was updated to: Investigation
Title: seeing a request from SRC "Retrieving [SD] from the server failed. Try again."
Products: service manager > 9.50
OS: Windows
Created: Mon Apr 16 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:03:34 GMT
ID:QCCR1E147752 Status was updated to: Investigation
Title: SM9.51 – Use Txt Import Wizard to import list of KMStopwords – it uploads only the last record in the list.
Products: service manager > 9.50
OS: Windows
Created: Tue Apr 17 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 04:03:37 GMT
ID:QCCR1E147750 Status was updated to: Action
Title: Problem Subcategories not created on creating Interaction Subcategories
Products: service manager > 9.50, service manager > 9.60
OS: Linux
Created: Tue Apr 17 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:01:57 GMT
ID:QCCR1E147925 was updated
Title: Issues when a kmgroup record has more than 130.000 members
Products: service manager > 9.40
OS: Windows
Created: Fri Apr 20 2018 00:00:00 GMT
Last Updated: Fri Apr 20 2018 12:00:49 GMT
ID:QCCR1E147932 was updated
Title: Problems when Updating a ticket to Pending Customer
Products: service manager > 9.40
OS: Windows
Created: Fri Apr 20 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 04:00:22 GMT
ID:QCCR1E147919 Status was updated to: Investigation
Title: Opening/Updating SM tickets hangs when SOLR search engine is offline
Products: service manager > 9.50
OS: Windows
Created: Fri Apr 20 2018 00:00:00 GMT
Last Updated: Tue Apr 24 2018 10:00:23 GMT
ID:QCCR1E147929 Status was updated to: Investigation
Title: Document Update: Support for DISTINCT clause on cross-table join queries
Products: service manager > 9.50
OS: Windows
Created: Fri Apr 20 2018 00:00:00 GMT
Last Updated: Tue Apr 24 2018 10:00:31 GMT
ID:QCCR1E147915 Status was updated to: Action
Title: Smart Email doesn’t work for email with attachments when Smart Analytics are activated
Products: service manager > 9.50, service manager > 9.60
OS: Windows
Created: Fri Apr 20 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 05:00:30 GMT
ID:QCCR1E147943 Status was updated to: Investigation
Title: after applying QCCR1E146935 hotfix the hyperlink is no longer blue and underlined
Products: service manager > 9.50
OS: Linux
Created: Mon Apr 23 2018 00:00:00 GMT
Last Updated: Tue Apr 24 2018 10:00:45 GMT
ID:QCCR1E148002 A Workaround description is available
Title: Cannot add or delete attachments from assignment record
Products: service manager > 9.40
OS: Linux
Created: Tue Apr 24 2018 00:00:00 GMT
Last Updated: Tue May 01 2018 18:00:09 GMT
ID:QCCR1E148004 was updated
Title: Unable to successfully attach certain file types when attachment whitelist is disabled
Products: service manager > 9.50
OS: Windows
Created: Tue Apr 24 2018 00:00:00 GMT
Last Updated: Wed Apr 25 2018 02:00:24 GMT
ID:QCCR1E148075 was updated
Title: The dotted-line focus border for the notebook tab header is not clearly visible in high contrast mode
Products: service manager > 9.50, service manager > 9.60
OS: Windows
Created: Thu Apr 26 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 08:01:27 GMT
ID:QCCR1E147983 Status was updated to: Action
Title: The image cannot be displayed in workflow graph in Websphere8.5.5.
Products: service manager > 9.60
OS: Windows
Created: Tue Apr 24 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:00:19 GMT
ID:QCCR1E148007 was updated
Title: The value saved to one record should not be transferred to the others
Products: service manager > 9.40, service manager > 9.60
OS: Unspecified
Created: Wed Apr 25 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 08:01:22 GMT
ID:QCCR1E148008 Status was updated to: Investigation
Title: SM webtier error pages are no longer available after upgrade to SM 9.52 when authentication is done via IBM Tivolli Access Manager
Products: service manager > 9.50
OS: Unspecified
Created: Wed Apr 25 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:00:31 GMT
ID:QCCR1E148054 Status was updated to: Investigation
Title: At web client of OOB Japanese environment, when creating new interaction, if click fill button of field Area by certain steps, there will be errors
Products: service manager > 9.60
OS: Windows
Created: Thu Apr 26 2018 00:00:00 GMT
Last Updated: Fri Apr 27 2018 10:00:44 GMT
ID:QCCR1E148142 was updated
Title: Unsaved changes are lost after switching focus to a tab opened via sclink
Products: service manager > 9.50
OS: Linux
Created: Tue May 01 2018 00:00:00 GMT
Last Updated: Tue May 01 2018 19:00:24 GMT
ID:QCCR1E148091 Status was updated to: Investigation
Title: You are unable to drill down to the detail page in a pivot table after filtering a filter which filter is "No Value"
Products: service manager > 9.40
OS: Windows
Created: Fri Apr 27 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 04:00:27 GMT
ID:QCCR1E148100 was updated
Title: Layout issue is existing when focus on the last column header for the table in "Process Targets" in "SLT" notebook tab
Products: service manager > 9.50
OS: Windows
Created: Fri Apr 27 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 05:00:38 GMT
ID:QCCR1E148112 was updated
Title: Layout issue for select all / row checkbox in editable table in high contrast mode
Products: service manager > 9.50
OS: Windows
Created: Fri Apr 27 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 05:00:39 GMT
ID:QCCR1E148104 Status was updated to: Investigation
Title: Request to have backport Stop Phrase functionality to 9.51
Products: service manager > 9.50
OS: Windows
Created: Fri Apr 27 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 05:00:12 GMT
ID:QCCR1E148141 Status was updated to: Investigation
Title: Windows client displays "widget not supported" in the hover form for localization introduced with QCCR1E146520
Products: service manager > 9.50
OS: Unspecified
Created: Tue May 01 2018 00:00:00 GMT
Last Updated: Wed May 02 2018 05:00:25 GMT
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