Hewlett Packard Enterprise Software Knowledgebase Notification N042996411

Below are the notices related to your subscriptions which have been released in the prior 21 days, since Fri Jun 16 2017 16:54:10 GMT .

Product: service manager Version:
DocType: Known problems OS: All SubscriptionID: S000164091
ID:QCCR1E117286 Status was updated to: Deferred
Title: In Task Planner, task fields are sorted in an alphabetical order rather than the order pre-defined by the user
Products: service manager > 9.40
OS: Unspecified
Created: Sun Oct 19 2014 00:00:00 GMT
Last Updated: Thu Jul 06 2017 07:00:07 GMT

ID:QCCR1E123580 Status was updated to: Investigation
Title: Deny comments will not be stored in activity after deny a change record
Products: service manager > 9.30, service manager > 9.40
OS: Windows
Created: Mon May 25 2015 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:33:06 GMT

ID:QCCR1E125376 Status was updated to: Investigation
Title: SM 9.40 – Task Planner problem
Products: service manager > 9.40
OS: Windows
Created: Thu Jul 09 2015 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:32:37 GMT

ID:QCCR1E129756 Status was updated to: Investigation
Title: SM 9.41 Codeless: Change Planner Predefined Task Fields issue – you cant fill characters for array field
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Nov 19 2015 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:33:15 GMT

ID:QCCR1E132870 A Workaround description is available
Title: sla slamodulecontrol should support End Time Field set to downtime.end
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Apr 12 2016 00:00:00 GMT
Last Updated: Fri Jul 07 2017 15:41:19 GMT

ID:QCCR1E133974 was updated
Title: Searching for "In Progress" Change Tasks provides too much records
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Fri Jun 03 2016 00:00:00 GMT
Last Updated: Wed Jul 05 2017 09:00:14 GMT

ID:QCCR1E136237 Status was updated to: Deferred
Title: SM 9.41 upgrade creates duplicate fields
Products: service manager > 9.40
OS: Windows
Created: Mon Aug 29 2016 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:34:00 GMT

ID:QCCR1E137049 was updated
Title: us.fill throw errors when using key shortcut alt+f9
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Oct 18 2016 00:00:00 GMT
Last Updated: Thu Jun 29 2017 04:10:52 GMT

ID:QCCR1E137013 was updated
Title: The focus is lost when you view another browser tab and then return to the Service Manager browser tab
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Fri Oct 14 2016 00:00:00 GMT
Last Updated: Wed Jul 05 2017 06:50:13 GMT

ID:QCCR1E137249 was updated
Title: The image file cannot be listed in the wizard of insert image in HTML Editor when HTML editor whitelist is enabled
Products: service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Nov 01 2016 00:00:00 GMT
Last Updated: Fri Jul 07 2017 08:10:25 GMT

ID:QCCR1E138684 Status was updated to: Investigation
Title: Auto closer of OM incidents in SM
Products: service manager > 9.30, service manager > 9.50
OS: AIX
Created: Tue Feb 14 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:33:30 GMT

ID:QCCR1E138698 was updated
Title: The Search function does not work correctly in SRC
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Feb 15 2017 00:00:00 GMT
Last Updated: Fri Jun 30 2017 09:10:32 GMT

ID:QCCR1E139028 Status was updated to: Closed-No Change
Title: After applying QCCR1E138464 fix error server:com.kintana.crt.server.CRTExecutionManager
Products: service manager > 9.50
OS: Windows
Created: Tue Mar 14 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:32:04 GMT

ID:QCCR1E139356 A Workaround description is available
Title: It takes a very long time to show the content of an HTML Viewer control if it contains plenty of links or images
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Apr 06 2017 00:00:00 GMT
Last Updated: Fri Jun 23 2017 09:40:36 GMT

ID:QCCR1E139399 was updated
Title: active flag in sloresponsehist table not cleared when incident was reassigned to group without underpinning contract
Products: service manager > 9.40, service manager > 9.50
OS: AIX
Created: Tue Apr 11 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 09:30:54 GMT

ID:QCCR1E139421 A Workaround description is available
Title: SM 9.41 Service Desk: Close and Escalate button disappear
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Apr 13 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 09:41:00 GMT

ID:QCCR1E139416 was updated
Title: Other opitional items will be checked after browser refresh if one of multi same optional items is checked in a bundle
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Thu Apr 13 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 06:40:14 GMT

ID:QCCR1E139509 was updated
Title: Frameborder of HTML Viewer component does not work properly in Web client
Products: service manager > 9.50
OS: Windows
Created: Thu Apr 20 2017 00:00:00 GMT
Last Updated: Mon Jun 26 2017 12:46:09 GMT

ID:QCCR1E139578 Status was updated to: Action
Title: Java plugin for Firefox is not working correctly
Products: service manager > 9.40
OS: Windows
Created: Thu Apr 27 2017 00:00:00 GMT
Last Updated: Wed Jul 05 2017 01:40:52 GMT

ID:QCCR1E139698 Status was updated to: Deferred
Title: Invalid change of the display value of the Affected CI field is cleared and the message "Incident record updated" is displayed if you save the change
Products: service manager > 9.40
OS: Unspecified
Created: Fri May 12 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:33:49 GMT

ID:QCCR1E139720 Status was updated to: Deferred
Title: "Clear" button is not working on search format
Products: service manager > 9.50
OS: Windows
Created: Mon May 15 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 10:10:19 GMT

ID:QCCR1E139664 was updated
Title: Request Fulfillment cannot be used with Event Services
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed May 10 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:32:25 GMT

ID:QCCR1E139759 was updated
Title: In SRC, add certain items to the Cart and save it. After refresh, the fields of the item are cleared out
Products: service manager > 9.40, service manager > 9.50
OS: AIX
Created: Wed May 17 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 02:10:54 GMT

ID:QCCR1E140536 A Workaround description is available
Title: Running svc_mode:2 generates files with incorrect date/time format when System Information Record has Europe/Middle time zone
Products: service manager > 9.30, service manager > 9.50
OS: Windows
Created: Wed May 24 2017 00:00:00 GMT
Last Updated: Fri Jun 30 2017 09:50:06 GMT

ID:QCCR1E140561 Status was updated to: Investigation
Title: Unable to Move Field Up / Move Field Down when customizing current view in HPSM9.4
Products: service manager > 9.40
OS: AIX
Created: Fri May 26 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:33:39 GMT

ID:QCCR1E140611 was updated
Title: There is a Memory leak issue in pop-up subform (aka hover form)
Products: service manager > 9.40, service manager > 9.50
OS: AIX
Created: Wed May 31 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 09:20:16 GMT

ID:QCCR1E140658 was updated
Title: Split Items button on ESS always invisible in Internet Explorer
Products: service manager > 9.50
OS: Windows
Created: Fri Jun 02 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 06:50:04 GMT

ID:QCCR1E140784 was updated
Title: SAML IDM authentication fails if user id is lower case in directory
Products: service manager > 9.50
OS: Linux
Created: Wed Jun 07 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 04:40:23 GMT

ID:QCCR1E140863 Status was updated to: Deferred
Title: When creating a new KM document, it contains different date/time format
Products: service manager > 9.40
OS: Unspecified
Created: Mon Jun 12 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 10:10:25 GMT

ID:QCCR1E140907 was updated
Title: The comment pop-up cannot display if denying directly after one denial by view.
Products: service manager > 9.40
OS: Windows
Created: Wed Jun 14 2017 00:00:00 GMT
Last Updated: Wed Jun 21 2017 07:30:08 GMT

ID:QCCR1E141089 Status was updated to: Investigation
Title: Visible to Customer flag in activity updates is always false for Incidents
Products: service manager > 9.40
OS: Linux
Created: Tue Jun 20 2017 00:00:00 GMT
Last Updated: Wed Jun 21 2017 15:00:16 GMT

ID:QCCR1E141042 was updated
Title: Workflow created by copying in Japanese name is not properly show up.
Products: service manager > 9.50
OS: Windows
Created: Mon Jun 19 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:03:06 GMT

ID:QCCR1E140888 Status was updated to: Investigation
Title: Anomaly when the operator doesn’t have access to any changeModel
Products: service manager > 9.40
OS: Unspecified
Created: Tue Jun 13 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:00:06 GMT

ID:QCCR1E140924 Status was updated to: Investigation
Title: SM 9.50 no longer allows administrators to clear a field that has a FILL button
Products: service manager > 9.50
OS: Linux
Created: Wed Jun 14 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:01:21 GMT

ID:QCCR1E140932 Status was updated to: Investigation
Title: got "file couldn’t be download" error when Download attachment file from an incident
Products: service manager > 9.40
OS: Windows
Created: Thu Jun 15 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:01:51 GMT

ID:QCCR1E140964 Status was updated to: Investigation
Title: On Search format in "look for" list display name is missing for few tables .
Products: service manager > 9.40
OS: Unspecified
Created: Thu Jun 15 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:02:05 GMT

ID:QCCR1E140963 Status was updated to: Investigation
Title: Mass Close Incidents are out of date/wrong?
Products: service manager > 9.40
OS: Unspecified
Created: Thu Jun 15 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:02:14 GMT

ID:QCCR1E140934 was updated
Title: Financial Contracts on Configuration Item points to wrong file when opening the contact
Products: service manager > 9.50
OS: Unspecified
Created: Thu Jun 15 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:20:01 GMT

ID:QCCR1E141010 Status was updated to: Investigation
Title: Want to make sure if parameters "reportdbstats" and "dbstats" are still available in SM9.41 or not.
Products: service manager > 9.40
OS: Windows
Created: Fri Jun 16 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:02:36 GMT

ID:QCCR1E141036 Status was updated to: Investigation
Title: Dropdown lists blank value when using Modify Columns
Products: service manager > 9.40
OS: Windows
Created: Mon Jun 19 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:02:45 GMT

ID:QCCR1E141049 Status was updated to: Investigation
Title: Templates show CI Identifier instead of display name
Products: service manager > 9.40
OS: Windows
Created: Mon Jun 19 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:03:14 GMT

ID:QCCR1E141115 was updated
Title: Can not drill down in pivot report when clicking on numbers
Products: service manager > 9.40
OS: Unspecified
Created: Wed Jun 21 2017 00:00:00 GMT
Last Updated: Fri Jun 23 2017 09:11:24 GMT

ID:QCCR1E141113 Status was updated to: Investigation
Title: JavaScript method toArray corrupts array’s elements
Products: service manager > 9.40
OS: Unspecified
Created: Wed Jun 21 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:03:36 GMT

ID:QCCR1E141116 Status was updated to: Investigation
Title: Incorrect decimals in field returned with Java Script
Products: service manager > 9.40
OS: Linux
Created: Wed Jun 21 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:03:51 GMT

ID:QCCR1E141134 Status was updated to: Investigation
Title: Unexpected error when opening SMSP order
Products: service manager > 9.40
OS: AIX
Created: Wed Jun 21 2017 00:00:00 GMT
Last Updated: Thu Jun 22 2017 03:03:59 GMT

ID:QCCR1E141263 was updated
Title: SMIS Task does not handle a varchar type of ID
Products: service manager > 9.50
OS: Unspecified
Created: Mon Jun 26 2017 00:00:00 GMT
Last Updated: Tue Jun 27 2017 03:10:05 GMT

ID:QCCR1E141264 was updated
Title: Change in behavior for svcCatalog "Preview" makes it impossible to set defaults for User Selection Items
Products: service manager > 9.50
OS: Linux
Created: Mon Jun 26 2017 00:00:00 GMT
Last Updated: Tue Jun 27 2017 03:30:19 GMT

ID:QCCR1E141186 was updated
Title: Close Directly button can not display when you create a new incident.
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Jun 22 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 09:01:00 GMT

ID:QCCR1E141243 Status was updated to: Investigation
Title: User submits survey and logouts ess, then re-login ess, the submitted survey record is displayed.
Products: service manager > 9.50
OS: Windows
Created: Mon Jun 26 2017 00:00:00 GMT
Last Updated: Tue Jun 27 2017 02:30:23 GMT

ID:QCCR1E141162 Status was updated to: Investigation
Title: Catalog items are published but not available to users
Products: service manager > 9.50
OS: Unspecified
Created: Thu Jun 22 2017 00:00:00 GMT
Last Updated: Tue Jun 27 2017 02:30:32 GMT

ID:QCCR1E141324 was updated
Title: Unrecognized application server information results in the failure to expand some navigation menu items with German umlauts
Products: service manager > 9.50
OS: Windows
Created: Wed Jun 28 2017 00:00:00 GMT
Last Updated: Thu Jun 29 2017 02:20:04 GMT

ID:QCCR1E141298 Status was updated to: Action
Title: Remove references to LW-SSO as supported authentication method for custom RESTful clients
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Thu Jun 29 2017 06:41:19 GMT

ID:QCCR1E141282 Status was updated to: Investigation
Title: After upgraded to all 9.41, it’s still working fine in win client, but web client showed "No record found".
Products: service manager > 9.40
OS: AIX
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:20:30 GMT

ID:QCCR1E141301 Status was updated to: Investigation
Title: The problem task workflow can’t show up after upgrade SM9.34 RTE and web tier to SM9.41
Products: service manager > 9.40
OS: Windows
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:20:45 GMT

ID:QCCR1E141290 Status was updated to: Investigation
Title: Unable to connect to Smart Analytics
Products: service manager > 9.40
OS: Windows
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:20:58 GMT

ID:QCCR1E141297 Status was updated to: Investigation
Title: Wizard on SM 9.5 works diffrently
Products: service manager > 9.50
OS: Windows
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:21:14 GMT

ID:QCCR1E141299 Status was updated to: Action
Title: Add documentation for adding "Pragma: TrustedSignOn" HTTP header to support custom RESTful clients
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:40:16 GMT

ID:QCCR1E141278 Status was updated to: Investigation
Title: Context action wizard returns no result
Products: service manager > 9.40
OS: Windows
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:40:30 GMT

ID:QCCR1E141347 Status was updated to: Investigation
Title: All Time Periods are shown in Change record when using <all> in Filter Query
Products: service manager > 9.50
OS: Linux
Created: Wed Jun 28 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:40:39 GMT

ID:QCCR1E141286 Status was updated to: Investigation
Title: SAML configuration in TAXUD organization by adding the provided metadata.xml file from the ECAS server.
Products: service manager > 9.50
OS: AIX
Created: Tue Jun 27 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:40:46 GMT

ID:QCCR1E141432 Status was updated to: Investigation
Title: Unable to get property ‘style’ of undefined or null reference when viewrecordlist=false resulting in inability to type data in a field
Products: service manager > 9.40
OS: Windows
Created: Fri Jun 30 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:50:36 GMT

ID:QCCR1E141414 Status was updated to: Investigation
Title: Related records attachments NaN files for other modules/Problems and Changes modules/
Products: service manager > 9.40
OS: Windows
Created: Fri Jun 30 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:50:50 GMT

ID:QCCR1E141430 Status was updated to: Investigation
Title: When setting up audit for Process dbdict, only the first 3 fields are available.
Products: service manager > 9.50
OS: Windows
Created: Fri Jun 30 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:51:04 GMT

ID:QCCR1E141365 Status was updated to: Investigation
Title: Universal search result is incorrrect in some languages
Products: service manager > 9.50
OS: OS/2
Created: Thu Jun 29 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:51:16 GMT

ID:QCCR1E141392 Status was updated to: Investigation
Title: Alt + P print does not print complete record in web client but does in the Eclipse client.
Products: service manager > 9.50
OS: Windows
Created: Thu Jun 29 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 01:51:27 GMT

ID:QCCR1E141396 was updated
Title: refreshTaskPlanGraph is not a function while refreshing tab (task planner fails to refresh, leading to web tier crash)
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Jun 29 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 04:40:06 GMT

ID:QCCR1E141446 was updated
Title: For a Comfill with a visible Combo button, if you assign the Enter key for the Fill operation, you need to press Enter twice to do the Fill
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Mon Jul 03 2017 00:00:00 GMT
Last Updated: Mon Jul 03 2017 08:40:20 GMT

ID:QCCR1E141348 Status was updated to: Investigation
Title: Weekly occurrence of the freeze as defined in the timeperiod is not visible in Month view
Products: service manager > 9.50
OS: Linux
Created: Wed Jun 28 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 03:00:06 GMT

ID:QCCR1E141394 Status was updated to: Investigation
Title: ApplyingTomcat fix for CVE-2016-6816 is causing Affected CI field values populated via comfillAutoComplete to become blank after hitting Save button
Products: service manager > 9.40
OS: Linux
Created: Thu Jun 29 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:31:07 GMT

ID:QCCR1E141456 Status was updated to: Investigation
Title: SRC fails to authtencate with SM using PBE encryption method
Products: service manager > 9.50
OS: Windows
Created: Mon Jul 03 2017 00:00:00 GMT
Last Updated: Tue Jul 04 2017 07:31:44 GMT

ID:QCCR1E141487 Status was updated to: Deferred
Title: Additional Property of type Boolean needs to check first to be able to save
Products: service manager > 9.40
OS: Windows
Created: Tue Jul 04 2017 00:00:00 GMT
Last Updated: Wed Jul 05 2017 01:40:22 GMT

ID:QCCR1E141501 Status was updated to: Investigation
Title: Order quantity of catalog item is not restricted to single
Products: service manager > 9.40
OS: Linux
Created: Tue Jul 04 2017 00:00:00 GMT
Last Updated: Wed Jul 05 2017 01:40:45 GMT

ID:QCCR1E141565 Status was updated to: Investigation
Title: if select both times records of the same file in wizards, it will lead to $L.file and $L.selection being the same after second wizard.
Products: service manager > 9.40
OS: Windows
Created: Wed Jul 05 2017 00:00:00 GMT
Last Updated: Thu Jul 06 2017 01:30:07 GMT

ID:QCCR1E141549 Status was updated to: Investigation
Title: Misleading (wrong) message at upload into download box into SM9.51 for Attachment tool msgs
Products: service manager > 9.50
OS: Windows
Created: Wed Jul 05 2017 00:00:00 GMT
Last Updated: Thu Jul 06 2017 01:30:29 GMT

ID:QCCR1E141618 was updated
Title: All buttons show at the bottom of the screen are cut off
Products: service manager > 9.50
OS: Windows
Created: Thu Jul 06 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 02:10:34 GMT

ID:QCCR1E141582 Status was updated to: Investigation
Title: loop in scheduled maintenance module
Products: service manager > 9.40
OS: Windows
Created: Thu Jul 06 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 02:10:13 GMT

ID:QCCR1E141566 Status was updated to: Investigation
Title: Request SRC to support customization on alert popup after login
Products: service manager > 9.50
OS: Windows
Created: Thu Jul 06 2017 00:00:00 GMT
Last Updated: Fri Jul 07 2017 02:10:27 GMT

ID:QCCR1E63915 was updated
Title: Strange behavior of "Edit Selection" in "Advanced Filter" caused an invalid condition error
Products: service manager > 7.10, service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Fri Apr 29 2011 00:00:00 GMT
Last Updated: Mon Jul 03 2017 08:20:29 GMT

Thank you,
Hewlett Packard Enterprise Software Support
To alter your subscription information with Hewlett Packard Enterprise Software please visit https://softwaresupport.hpe.com/group/softwaresupport/email-notification/-/subscriptions/manage.

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