Hewlett Packard Enterprise Software Knowledgebase Notification N041950589

Below are the notices related to your subscriptions which have been released in the prior 15 days, since Sat May 20 2017 01:00:01 GMT .

Product: service manager Version:
DocType: Patches OS: All SubscriptionID: S000271106
ID:HPSM_00900 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Knowledge Management
Products: service manager > 9.40, service manager > 9.41
OS: AIX, HP-UX, Linux, Sun Solaris, Windows
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 04:19:37 GMT

ID:HPSM_00898 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Windows Client
Products: service manager > 9.40, service manager > 9.41
OS: Windows
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 04:12:54 GMT

ID:HPSM_00892 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Server for HP-UX/IA
Products: service manager > 9.40, service manager > 9.41
OS: HP-UX
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 04:05:10 GMT

ID:HPSM_00897 Status was updated to: Update
Title: Service Manager 9.41.0037 p6 – ServiceRequestCatalog
Products: service manager > 9.40, service manager > 9.41
OS: AIX, HP-UX, Linux, Sun Solaris, Windows
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:57:45 GMT

ID:HPSM_00895 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Server for Windows
Products: service manager > 9.40, service manager > 9.41
OS: Windows
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:50:20 GMT

ID:HPSM_00893 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Server for Linux
Products: service manager > 9.40, service manager > 9.41
OS: Linux
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:42:36 GMT

ID:HPSM_00899 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Mobility
Products: service manager > 9.40, service manager > 9.41
OS: Linux, Windows
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:36:44 GMT

ID:HPSM_00896 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Web Tier
Products: service manager > 9.40, service manager > 9.41
OS: AIX, HP-UX, Linux, Sun Solaris, Windows
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:29:10 GMT

ID:HPSM_00894 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Server for Solaris
Products: service manager > 9.40, service manager > 9.41
OS: Sun Solaris
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:21:42 GMT

ID:HPSM_00891 Status was updated to: Update
Title: Service Manager 9.41.6000 p6 – Server for AIX
Products: service manager > 9.40, service manager > 9.41
OS: AIX
Created: Sat May 27 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 03:13:43 GMT

ID:KM02688311
Title: Overview of Service Manager 9.5x Releases
Products: service manager > 9.51

Created: Thu Dec 22 2016 04:54:29 GMT
Last Updated: Mon May 29 2017 07:42:13 GMT

ID:KM01384297
Title: Overview of Service Manager 9.4x Releases
Products: service manager > 9.40, service manager > 9.41
OS: AIX, HP-UX, Linux, Sun Solaris, Windows
Created: Sat Jan 31 2015 11:04:30 GMT
Last Updated: Wed May 31 2017 08:26:23 GMT

Product: service manager Version:
DocType: Known problems OS: All SubscriptionID: S000164091
ID:QCCR1E79799 A Workaround description is available
Title: Tab character and CR/LF are deleted in the description field when screen refreshes
Products: service manager > 7.10, service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Sep 05 2012 00:00:00 GMT
Last Updated: Thu Jun 01 2017 09:50:12 GMT

ID:QCCR1E124497 Status was updated to: Completed
Title: The memory consumption increases quickly when you open and close tabs for a large number of times in Internet Explorer 11
Products: service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Wed Jun 17 2015 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:57 GMT

ID:QCCR1E127205 Status was updated to: Completed
Title: The -debug option incorrectly turns on the keepmail option and turns off scml.chk for JavaMail
Products: service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: AIX
Created: Mon Aug 10 2015 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:36:21 GMT

ID:QCCR1E127602 Status was updated to: Completed
Title: The Search tab closes when you perform an Advanced Knowledge search that includes wildcards against the "title" field
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Aug 20 2015 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:32:28 GMT

ID:QCCR1E130380 Status was updated to: Completed
Title: Item cost does not include additional costs when an item is added into shopping cart
Products: service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Thu Dec 10 2015 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:37:45 GMT

ID:QCCR1E133002 Status was updated to: Completed
Title: Boolean fields are shown as string types with ADHOC SQL
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Apr 19 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:32:49 GMT

ID:QCCR1E133868 Status was updated to: Completed
Title: Comfill items are truncated and only 19 items are diaplyed after users click the Save button
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Tue May 31 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:40:55 GMT

ID:QCCR1E134327 Status was updated to: Action
Title: Web client cache controls to avoid clearing browser cache
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Fri Jun 17 2016 00:00:00 GMT
Last Updated: Fri May 26 2017 04:13:52 GMT

ID:QCCR1E136043 Status was updated to: Completed
Title: User must click the fill button on the affected service to save a new interaction if user entered a value manually
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Mon Aug 22 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:08 GMT

ID:QCCR1E136266 Status was updated to: Completed
Title: "Wrap label" does not have a "Justification" property and cannot be right-aligned
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Aug 30 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:32:02 GMT

ID:QCCR1E136511 Status was updated to: Completed
Title: Validation for "Less Than Or Equals" does not work in Condition Editor if the value is 0
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Fri Sep 09 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:15 GMT

ID:QCCR1E136945 Status was updated to: Completed
Title: The system displays a wrong error message when you enter an invalid password by logging in through a link in an email
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Oct 11 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:34:37 GMT

ID:QCCR1E136947 Status was updated to: Completed
Title: Language selection in the Web client does not work sometimes
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Tue Oct 11 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:40:37 GMT

ID:QCCR1E137015 Status was updated to: Completed
Title: Errors occur when XML names contain the character "é" in svc.options
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Fri Oct 14 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:40:47 GMT

ID:QCCR1E137049 Status was updated to: Investigation
Title: us.fill throw errors when using key shortcut alt+f9
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Oct 18 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:37:54 GMT

ID:QCCR1E137095 Status was updated to: Completed
Title: The focus is lost and auto-complete does not work when you select a value from an array-type Comfill by clicking the mouse button fast
Products: service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: Linux
Created: Thu Oct 20 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:31:54 GMT

ID:QCCR1E137127 Status was updated to: Completed
Title: The system displays error messages when you try to save or update an Approval record after an upgrade
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Mon Oct 24 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:32:10 GMT

ID:QCCR1E137255 Status was updated to: Completed
Title: Pop-up messages are not displayed in the Mobile client when you set a reminder
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Tue Nov 01 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:41:08 GMT

ID:QCCR1E137145 Status was updated to: Completed
Title: LDAP error messages are displayed to the end users incorrectly
Products: service manager > 9.30, service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Tue Oct 25 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:00 GMT

ID:QCCR1E137346 Status was updated to: Completed
Title: When you use Javascript to attach files that include Japanese text to a ticket, the file cannot be opened correctly in the Windows client
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Nov 09 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:32:40 GMT

ID:QCCR1E137207 Status was updated to: Completed
Title: LW-SSO prevents the "mode" cookie from being created, and ess.do logouts are redirected to index.do from goodbye.jsp instead of ess.do
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Fri Oct 28 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:39:05 GMT

ID:QCCR1E137349 Status was updated to: Completed
Title: The transition type can not be displayed properly after you modify the rule sets of one manual transition
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Nov 09 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:37:13 GMT

ID:QCCR1E137402 Status was updated to: Completed
Title: The system displays the "Field logical.name not mapped to the database" error message when you search for a device file
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Mon Nov 14 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:34:30 GMT

ID:QCCR1E137565 Status was updated to: Completed
Title: Questions and answers are not displayed in the correct language when you use SRC in SSO mode
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Fri Nov 25 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:34:45 GMT

ID:QCCR1E137571 Status was updated to: Completed
Title: Conditional Mandatory expression in User Selection in Catalog causes submit issue
Products: service manager > 9.40
OS: Windows
Created: Fri Nov 25 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:31:02 GMT

ID:QCCR1E137608 Status was updated to: Completed
Title: You cannot keep textarea control in edit mode by default
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Mon Nov 28 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:37:21 GMT

ID:QCCR1E137621 Status was updated to: Completed
Title: When you log in to the web client in Japanese, the caption for the Cancel button in the fill popup window is truncated
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Tue Nov 29 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:34:52 GMT

ID:QCCR1E137640 Status was updated to: Completed
Title: The approver is not displayed in the upper right corner of SRC
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Nov 30 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:37:22 GMT

ID:QCCR1E137653 Status was updated to: Completed
Title: The system displays the HTTP 401 error when consuming a web service from Service Manager
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Nov 30 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:36:49 GMT

ID:QCCR1E137794 Status was updated to: Completed
Title: The "src.ui.disableAutomaticFillLookupField=false" SRC parameter does not work as expected
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Dec 08 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:38:42 GMT

ID:QCCR1E137783 Status was updated to: Completed
Title: "The value in this field is invalid" error message when try to save dates in Task Planner in a format that is not mm/dd/yy
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Dec 08 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:32:55 GMT

ID:QCCR1E137950 Status was updated to: Investigation
Title: You are unable to call the menu from the command line in the Windows client
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Mon Dec 12 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:38:49 GMT

ID:QCCR1E137985 Status was updated to: Completed
Title: SRC does not enforce the maximum attachment size when used with Service Manager RTE 9.50.0025
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Tue Dec 13 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:38:01 GMT

ID:QCCR1E138128 Status was updated to: Completed
Title: When you hover the mouse over the read-only "Transition Type" field, the field appears to be clickable
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Dec 21 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:25 GMT

ID:QCCR1E138148 Status was updated to: Completed
Title: A jsError occurs when you save an incident without values for several required fields and the text area edit mode is locked
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Dec 22 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:34:44 GMT

ID:QCCR1E138062 Status was updated to: Completed
Title: Mandanten query conditions are appended to the search string when you refresh a Queue if multiple users are logged in
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Sat Dec 17 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:37:30 GMT

ID:QCCR1E138073 Status was updated to: Completed
Title: Only the records related to the first chart in a dashboard are opened when you click on the total number of tickets
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Mon Dec 19 2016 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:39:13 GMT

ID:QCCR1E138280 Status was updated to: Completed
Title: Date calculations fail after you upgrade to Service Manager 9.41
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Jan 05 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:39:21 GMT

ID:QCCR1E138331 Status was updated to: Completed
Title: SRC runs slowly after you click Request when many items and user options are in one bundle
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Tue Jan 10 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:39:43 GMT

ID:QCCR1E138387 Status was updated to: Completed
Title: Nothing happens when you click on Service Catalog from the System Navigator
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Fri Jan 13 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:30 GMT

ID:QCCR1E138340 Status was updated to: Completed
Title: A Signal 11 error occurs when you push cirelations from UCMDB to Service Manager
Products: service manager > 9.40, service manager > 9.50
OS: Sun Solaris
Created: Tue Jan 10 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:39:28 GMT

ID:QCCR1E138372 Status was updated to: Completed
Title: Incorrect indentation in text area fields when the "compactlayout" parameter is set to true
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Jan 12 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:38:09 GMT

ID:QCCR1E138406 Status was updated to: Deferred
Title: Moving thru request records causes incorrect edit permissions in the Task planner
Products: service manager > 9.40
OS: Windows
Created: Tue Jan 17 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 09:20:16 GMT

ID:QCCR1E138426 Status was updated to: Completed
Title: You cannot sort a list of Changes by "Affected CI"
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Jan 18 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:39:51 GMT

ID:QCCR1E138466 Status was updated to: Completed
Title: You cannot easily troubleshoot a particular user session in the webtier log
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Sun Jan 22 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:40:35 GMT

ID:QCCR1E138493 Status was updated to: Completed
Title: When you replace an incorrect value the Affected CI comfill box with a correct value, you must still click "Fill"
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Tue Jan 24 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:28 GMT

ID:QCCR1E138583 Status was updated to: Completed
Title: Service Manager server startup performance is slow
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Tue Feb 07 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:40:04 GMT

ID:QCCR1E138698 Status was updated to: Investigation
Title: The Search function does not work correctly in SRC
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed Feb 15 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:35:39 GMT

ID:QCCR1E138792 Status was updated to: Completed
Title: The SRC system performance is poor when ordering an item with many user selections
Products: service manager > 9.40, service manager > 9.50
OS: Linux
Created: Thu Feb 23 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:33:05 GMT

ID:QCCR1E138823 Status was updated to: Completed
Title: When you export a QBE list or View, an incorrect number of rows is returned
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Fri Feb 24 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:40:20 GMT

ID:QCCR1E138998 was updated
Title: Wrong QBE format in "Favorites and Dashboards" when double-clicking on a view
Products: service manager > 9.50
OS: Windows
Created: Fri Mar 10 2017 00:00:00 GMT
Last Updated: Thu May 25 2017 04:00:05 GMT

ID:QCCR1E139356 was updated
Title: It takes a very long time to show the content of an HTML Viewer control if it contains plenty of links or images
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Thu Apr 06 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 10:50:05 GMT

ID:QCCR1E139293 was updated
Title: Not possible to create new incident task if not assigned to workgroup
Products: service manager > 9.50
OS: Windows
Created: Sat Apr 01 2017 00:00:00 GMT
Last Updated: Wed May 31 2017 07:20:25 GMT

ID:QCCR1E139377 Status was updated to: Deferred
Title: Error when selecting assignee from auto fill
Products: service manager > 9.50
OS: Windows
Created: Fri Apr 07 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 09:20:05 GMT

ID:QCCR1E139421 Status was updated to: Investigation
Title: SM 9.41 Service Desk: Close and Escalate button disappear
Products: service manager > 9.40
OS: Windows
Created: Thu Apr 13 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:14:15 GMT

ID:QCCR1E139416 Status was updated to: Investigation
Title: Other opitional items will be checked after browser refresh if one of multi same optional items is checked in a bundle
Products: service manager > 9.40, service manager > 9.50
OS: Unspecified
Created: Thu Apr 13 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 13:36:55 GMT

ID:QCCR1E139552 A Workaround description is available
Title: The field of combo box cannot be deleted in PM management from webtier.
Products: service manager > 9.30, service manager > 9.50
OS: Windows
Created: Tue Apr 25 2017 00:00:00 GMT
Last Updated: Sat May 27 2017 04:10:02 GMT

ID:QCCR1E139635 A Workaround description is available
Title: Incident task journal update removed
Products: service manager > 9.50
OS: Windows
Created: Fri May 05 2017 00:00:00 GMT
Last Updated: Fri Jun 02 2017 09:20:07 GMT

ID:QCCR1E139770 Status was updated to: Action
Title: The view selected for search incidents does not match the definition
Products: service manager > 9.50
OS: Unspecified
Created: Thu May 18 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:12:28 GMT

ID:QCCR1E139704 Status was updated to: Closed-No Change
Title: Webclient session hanging and looping
Products: service manager > 9.40
OS: Windows
Created: Fri May 12 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 06:51:22 GMT

ID:QCCR1E139800 was updated
Title: Approvals in SRC can not be unmerged
Products: service manager > 9.40
OS: Windows
Created: Fri May 19 2017 00:00:00 GMT
Last Updated: Tue May 23 2017 02:12:15 GMT

ID:QCCR1E139784 was updated
Title: Order Information not seen in SRC while requesting for item if the item has "&" in the item name
Products: service manager > 9.30
OS: Windows
Created: Fri May 19 2017 00:00:00 GMT
Last Updated: Tue May 23 2017 02:13:20 GMT

ID:QCCR1E139699 Status was updated to: Investigation
Title: Different Scrolling behaviour in Web and Windows client
Products: service manager > 9.40
OS: Windows
Created: Fri May 12 2017 00:00:00 GMT
Last Updated: Mon May 22 2017 02:10:43 GMT

ID:QCCR1E139714 was updated
Title: running export from SM via SVN will create XML files with extra long names with incorrectly decoded unicode symbols
Products: service manager > 9.30, service manager > 9.40
OS: Windows
Created: Fri May 12 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 07:10:04 GMT

ID:QCCR1E139664 Status was updated to: Action
Title: Request Fulfillment cannot be used with Event Services
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed May 10 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 06:51:49 GMT

ID:QCCR1E139759 Status was updated to: Action
Title: In SRC, add certain Items to the Cart and save it. After refresh, the fields of the item are cleared out
Products: service manager > 9.40, service manager > 9.50
OS: AIX
Created: Wed May 17 2017 00:00:00 GMT
Last Updated: Sat May 27 2017 04:11:12 GMT

ID:QCCR1E139751 Status was updated to: Investigation
Title: logical.name solution: auto-lines in link lead to misbehaviour
Products: service manager > 9.40
OS: Windows
Created: Tue May 16 2017 00:00:00 GMT
Last Updated: Tue May 23 2017 02:10:22 GMT

ID:QCCR1E139757 Status was updated to: Action
Title: After upgrade to SM9.5x Hybrid, some change categories are not migrated.
Products: service manager > 9.50
OS: Windows
Created: Wed May 17 2017 00:00:00 GMT
Last Updated: Tue May 23 2017 02:10:40 GMT

ID:QCCR1E139760 Status was updated to: Action
Title: Queries against replica DB are not refreshed if the replica DB is the second replica of an always on system
Products: service manager > 9.50
OS: Windows
Created: Wed May 17 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:13:45 GMT

ID:QCCR1E139810 was updated
Title: Upgrade Guide is missing information about the upgrade process’ appearing to be hung when it is actually not
Products: service manager > 9.50
OS: Unspecified
Created: Mon May 22 2017 00:00:00 GMT
Last Updated: Wed May 24 2017 04:00:04 GMT

ID:QCCR1E139809 was updated
Title: Need to add a note in the Logical Name Solution white paper to ask customers to verify the field is actually populated before trying to copy all the field values of ‘every record’ to the new field (CLOB to VARCHAR)
Products: service manager > 9.50
OS: Unspecified
Created: Mon May 22 2017 00:00:00 GMT
Last Updated: Tue May 23 2017 04:20:04 GMT

ID:QCCR1E139801 Status was updated to: Investigation
Title: Request to be able to configure the max return elements number when using pivot table
Products: service manager > 9.40
OS: Windows
Created: Fri May 19 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:11:00 GMT

ID:QCCR1E139769 Status was updated to: Investigation
Title: SAP Web Service Interface Adapter is not present
Products: service manager > 9.50
OS: Unspecified
Created: Thu May 18 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:11:07 GMT

ID:QCCR1E139802 Status was updated to: Investigation
Title: Link in Pivot Report does not work after filtering
Products: service manager > 9.40
OS: Windows
Created: Sat May 20 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:11:15 GMT

ID:QCCR1E139815 Status was updated to: Investigation
Title: It is not clear with the usage of query about parameter sqldictrecord
Products: service manager > 9.30
OS: Windows
Created: Mon May 22 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:11:28 GMT

ID:QCCR1E139817 Status was updated to: Investigation
Title: joindefs don’t work correctly in Javascript with "not null(xxx)"-Querys
Products: service manager > 9.40
OS: Windows
Created: Mon May 22 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:11:49 GMT

ID:QCCR1E140536 was updated
Title: Running svc_mode:2 generates files with incorrect date/time format when System Information Record has Europe/Middle time zone
Products: service manager > 9.30
OS: Windows
Created: Wed May 24 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 07:10:16 GMT

ID:QCCR1E140538 was updated
Title: Wizards cannot deal with local variables anymore
Products: service manager > 9.40, service manager > 9.50
OS: Windows
Created: Wed May 24 2017 00:00:00 GMT
Last Updated: Fri Jun 02 2017 03:50:04 GMT

ID:QCCR1E140537 Status was updated to: Investigation
Title: "Preview" button inside a knowledge document shows incorrect tab information
Products: service manager > 9.40
OS: Unspecified
Created: Wed May 24 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:13:20 GMT

ID:QCCR1E139835 Status was updated to: Investigation
Title: Modify Columns does not work in inbox view after upgrade
Products: service manager > 9.50
OS: Windows
Created: Wed May 24 2017 00:00:00 GMT
Last Updated: Fri May 26 2017 04:13:30 GMT

ID:QCCR1E140573 was updated
Title: Templates changing the relative dates to real dates by itself
Products: service manager > 9.40
OS: Windows
Created: Fri May 26 2017 00:00:00 GMT
Last Updated: Sat May 27 2017 04:10:58 GMT

ID:QCCR1E140565 Status was updated to: Investigation
Title: primary_key_mode parameter is not aligned in Japanese and English HelpServer
Products: service manager > 9.40
OS: Windows
Created: Fri May 26 2017 00:00:00 GMT
Last Updated: Sat May 27 2017 04:10:31 GMT

ID:QCCR1E140561 Status was updated to: Deferred
Title: Unable to Move Field Up / Move Field Down when customizing current view in HPSM9.4
Products: service manager > 9.40
OS: AIX
Created: Fri May 26 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 08:50:14 GMT

ID:QCCR1E140566 Status was updated to: Investigation
Title: Hard coding in field mapping from Model to Request is not coded correctly
Products: service manager > 9.50
OS: Unspecified
Created: Fri May 26 2017 00:00:00 GMT
Last Updated: Sat May 27 2017 04:10:52 GMT

ID:QCCR1E140601 Status was updated to: Investigation
Title: The message "The request token is invalid." is received frequently.
Products: service manager > 9.50
OS: Linux
Created: Wed May 31 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 06:50:22 GMT

ID:QCCR1E140611 was updated
Title: Memory Leak Issue in Pop-up form subform
Products: service manager > 9.40, service manager > 9.50
OS: AIX
Created: Wed May 31 2017 00:00:00 GMT
Last Updated: Thu Jun 01 2017 09:20:24 GMT

ID:QCCR1E140626 Status was updated to: Investigation
Title: Mass update is not working in HPSM 9.4
Products: service manager > 9.40
OS: AIX
Created: Thu Jun 01 2017 00:00:00 GMT
Last Updated: Fri Jun 02 2017 05:50:28 GMT

ID:QCCR1E140640 Status was updated to: Investigation
Title: Magnify button is sometimes grayed out even if the field permits to Magnify
Products: service manager > 9.40
OS: Windows
Created: Thu Jun 01 2017 00:00:00 GMT
Last Updated: Fri Jun 02 2017 05:50:37 GMT

ID:QCCR1E140647 Status was updated to: Investigation
Title: field dropdown selection not working correctly
Products: service manager > 9.40
OS: Windows
Created: Thu Jun 01 2017 00:00:00 GMT
Last Updated: Fri Jun 02 2017 07:49:49 GMT

ID:QCCR1E140630 Status was updated to: Investigation
Title: active flag in sloresponsehist is not cleared when the related Interaction/Request is closed
Products: service manager > 9.40
OS: Windows
Created: Thu Jun 01 2017 00:00:00 GMT
Last Updated: Fri Jun 02 2017 06:30:34 GMT

Thank you,
Hewlett Packard Enterprise Software Support
To alter your subscription information with Hewlett Packard Enterprise Software please visit https://softwaresupport.hpe.com/group/softwaresupport/email-notification/-/subscriptions/manage.

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